When ordering or in case of specific requests please send orders via e-mail. When you compose a message please put in the Summary field [Order] or [Question] - Example: "[Question] Turbo Sprinter 215CDI II + Registering number." +

• Reg. No.
• Manufacturers.
• Year.
• Displacement.
• Engine Code.
• Turbo no. (It is advisable to provide turbo numbers then there is no problem in case of an error). By some models of turbochargers there is a number required, for example (VOLVO FUEL).
• Name, Address, Telephone numberli

I will be available between 10.00 ± 17.00. Feel free to send sms or e-mail, I will answer.

For individual customers:

• Norway parcel COD, payable at the post office.
• Fast Shipping with delivery to your home (payment before shipment - money transfer).

For companies:

• Fast Shipping with delivery to your home (invoices, payment for the goods to be paid for two weeks from the date of dispatch of the goods).
• Parcels are delivered the next day after ordering.

The customer receives:

• Turbocharger.
• Balancing protocol.
• Instructions to exchange the turbine developed by us on the basis of many years of practice.
• Form for deposit - to complete and returne together with the old turbo. (REMEMBER ACCOUNT NR).

Turbochargers exchange (return of old devices):

Old turbine should be packed and sent to our company. If the old turbo will not be returned the customer will have to pay an extra 3500 kroner and lost guarantees. The customer has four weeks to return.

Note!

Do not send COD parcels. If the old turbocharger will not be sent the customer must pay an additional fee of 3500 NOK and loses warranty. The customer buys the original equipment, and so the original and complete must return. We are not interested in Chinese imitations, we are a professional company and have high requirements.

Complaint

All turbines have 12 months warranty.(Return of unused part) Orders from abroad and electronic components cannot be returned

The warranty does not cover the costs of the workshop and materials The warranty covers only the goods purchased from Hermes Norge

Remember - a turbocharger is a part of the engine, and it plays a very important part. A faulty turbocharger may cause damage to the engine, and if the engine is not operating properly, it may damage the turbocharger. Lack of lubrication, an overly low level of oil, failure to change the oil for too long, as well as dirt or filings suspended in it – all these factors may cause damage to the bearings and cause the rotating assembly to seize up. Turning off a hot engine too soon causes oil charring and carbon deposits in the turbochargers lubrication system – over time the lubrication channels become clogged with carbon and the entire system seizes up due to lack of lubrication.

To the complaint the customer must:

• Submit a complaint via e-mail, type in the subject type in "Complaint".
• Deliver turbo.
• Provide a proof of purchase of required parts for installation (pipeline, gasket, oil, oil filter, air filter).
• Provide a copy of the invoice from the workshop.
• Provide a copy of the invoice (Hermes Norge).
• Provide a copy of the protocol balancing (Hermes Norge).

Equipment 1/2

We are an authorized workshop Melette (Melette approved). Hermes uses only high-quality original parts, no cheap Chinese copies.

• Our first-class equipment for balancing and regeneration of turbochargers from Schenck is characterized by high measuring accuracy and efficiency.
• The high-speed balancing machines from CIMAT guarantee precise weighing turbine core.
• CIMAT Turbo Test is a machine that tests the efficiency and move (test drive).

Equipment 2/2

Our high-speed balancing machine from CIMAT guarantees precise balancing of core assemblies, so that our turbochargers are quiet and more resistant to heavy workloads.



The TurboTest device from CIMAT for gauging performance and flow can be used for precise measurements of turbocharger performance and adjustment of variable-geometry during operation.